We want you to be completely satisfied with your purchase. Exclusive Tackle pride ourselves on our SATISFACTION guarantee. If for any reason you are not satisfied, you may request a refund within 14 days of the purchase date. Please note the following conditions and guidelines for our refund policy:

  1. Eligibility:
    • To be eligible for a refund, you must have purchased the product or service directly from our company.
    • Refunds are only available for products or services that are in new, unused, and resalable condition.
  2. Refund Process:
    • To initiate a refund, please email our Exclusive Tackle Team info@exclusivetackle.com.au within 14 days of the purchase date.
    • Provide your order details, including the product you wish to return, purchase date, and any relevant information.
    • Our team will review your request and may require additional information or clarification, if needed.
    • Once your refund request is approved, we will process the refund within 7 business days.
  3. Refund Method:
    • Refunds are typically issued using the same payment method used for the original purchase.
    • If the original payment method is unavailable or invalid, we may issue the refund by an alternative method.
  4. Non-Refundable Items:
    • Certain items are non-refundable. These may include sale items, bulk product orders and personalized/customised orders.
    • Additionally, any shipping or handling charges incurred at the time of purchase are non-refundable.
  5. Returns:
    • If a physical item needs to be returned to initiate the refund process, we will provide instructions on how to return the item.
    • You will be responsible for any return shipping costs, unless the return is due to our error.

Please note that this refund policy is subject to change without prior notice. We recommend reviewing this policy periodically to stay informed about any updates or modifications.

If you have any questions or concerns regarding our refund policy, please reach out to our team who will be happy to assist you.

Thank you for choosing Exclusive Tackle products. We appreciate your business!